Archive for December, 2010

Microsoft Dynamics CRM 2011 Release Candidate (RC) Announcement

Today I get to share the new’s that Microsoft Dynamics CRM 2011 is now available as Release Candidate 1. The Release Candidate is the last external milestone before the CRM Online Release to Web (RTW) launch in January 2011, and the on-premises Release to Manufacturing (RTM) in Q1, 2011.

For all you using CRM 2011 Beta, we are already noticing improved features with this release. For starters the “Add Multiple Users” functionality appears to be working. So go ahead and start your transitions to RC1.


Links to download from Microsoft:

Component Name URL Language Availability
Server RC Microsoft Dynamics CRM 2011 Server Release Candidate Available in English only
Outlook Client Microsoft Dynamics CRM 2011 for Microsoft Office Outlook Available in 25 languages
Language Pack Microsoft Dynamics CRM 2011 Language Pack Available in 41 languages
Email Router Microsoft Dynamics CRM 2011 E-mail Router Available in 25 languages
Report Extension Microsoft Dynamics CRM 2011 Report Authoring Extension Available in 25 languages
SharePoint Microsoft Dynamics CRM 2011 List Component for Microsoft SharePoint Server 2010 Available in 41 languages

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Error message when you try to import Microsoft Dynamics CRM Online customizations into a Microsoft Dynamics CRM 4.0 organization

I encountered an interesting scenario yesterday with a client where I needed to import their CRM 4.0 Online customizations into CRM 4.0 On-premise (Which was in a Virtual Machine). Perhaps this scenario isn’t overly common, but going forward if you have CRM 4.0 Online customers who want to go to say CRM 2011 On-Premise then there a few things you need to know.

I discovered there are several customizations that are only applicable to CRM 4.0 Online that will prevent the import being successful. After some further digging I found there is a tool available called the Migration Processer Tool which will allow you to “transform” your XML and prepare it for On-Premise.
When the MigrationProcessor Tool runs, it runs various processors configured in the Processor config file. The current version runs the following processors:

  • Visualizations Processor
  • Internet Marketing Processor
  • Helpvisor Processor
  • Homepage Processor

All processors, except the last processor have the IgnoreValidationErrors set to true as the work is not really complete and the validations do not succeed until the last processor succeeds in processing if all processors deal with different aspects of cleanup in the same element. In this case when the Internet Marketing processor completes its job it still has validation failures againt site map xsd as there is still cleanup work needed to be completed by the Help Visor processor and so you get the validation errors. Once the last processor set in the config file runs we do not expect any more validation errors as the set processors have all completed the job of cleaning up.

To access the Migration Processor tool, follow these steps:

  1. Download Update Rollup 7 for Microsoft Dynamics CRM 4.0. To do this, visit the following Microsoft Web site: (
  2. Save the downloaded file to a folder.
  3. Click Start, click Run, type cmd, and then click OK.
  4. Change directories to the folder that contains the file for Update Rollup 7 for Microsoft Dynamics CRM 4.0, type CRMv4.0-KB971782-i386-Server-ENU.exe /x, and then press the ENTER key.
    • I didn’t actually install Rollup 7, I just followed the steps in order to access and copy the tool. My CRM is patched with Rollup 12.
  5. Click Save when you are prompted to save the extracted files.
  6. Change directories to the Tools/Customizationmigrationprocessor directory. The directory is located where the extracted files were saved in step 5.
  7. At a command prompt, run the Migrationprocessortool.exe file that is located in the Customizationmigrationprocessor folder. To do this, run the following command:

migrationprocessortool Customizationfile

    • The Customizationfile placeholder represents the location of the Microsoft CRM Online customization file that you want to process.
    • When you run the Migrationprocessortool.exe file, the tool processes the customizations. Then, the tool saves a new file that is named “ProcessedCustomization.xml” in the Customizationmigrationprocessor folder.
    • The ProcessedCustomization.xml file contains a new set of customizations.

After you covert the CRM Online customization file into a CRM 4.0 customization file, use the ProcessedCustomization.xml file to import Microsoft Dynamics CRM Online customizations into a Microsoft Dynamics CRM 4.0 organization.

Done! I did notice that some of the Navigation items were not showing as they were in CRM Online, but after customizing My Workplace I was able to get everything back in place.

Please see the Microsoft Support KB for more information.

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Step by step: Installing CRM 2011 On-premise and Migrating from Dynamics CRM 4.0 (32 bits, on-premise)

I have been working with CRM 2011 in recent weeks and come accross Pablo’s blog detailing upgrade scenerios. In particular he has detailed a very relevant scenario I am facing doing a CRM 4.0 32 bit upgrade. I found this article to be very useful and wanted to share. Visit Pablo’s blog here.

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